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The Answers You’re Looking For

How does Companion Care Services select its caregivers?

Through our contacts at leading schools, participation in job fairs and leading job search sites, we have access to a large pool of applicants. Our screening process includes a background check and full verification of the qualifications of the applicant.  We make sure that all our caregivers have at least one year of experience, and also account for the varying experience levels/qualifications our caregivers have.  With this in mind, we are sure to meet individually with each family to assess which caregiver would be best suited to care for their loved one.

What happens if the caregiver doesn't show up on time?

In order to protect against any unforeseen scheduling conflicts resulting in a lapse in care for your loved one, we have an automated system that will automatically alert us to the caregiver’s absence. At this time, another member of our team can step in to help out, making sure that your loved ones are never left without the proper care!

Can you care for someone in a facility (hospital, nursing home, or assisted living)?

Yes- We provide services to our patients at home, in hospitals or in assisted living communities. Companion Care Services meets or exceed the requirements that are state required at communities.

Do I have to sign a contract locking me into services?

No, at Companion Care Services we realize you may need to change the days and times that services are needed due to changing circumstances. Our Service Agreement explains your rights and responsibilities as well as our commitment to our clients. It also explains our no hassle cancellation policy and provides documentation for our rate for services. Our client is the most important person in our relationship.

How often do I get billed for services?

Billing is done on a weekly basis.

Are your caregivers your employees?

Yes, all of our caregivers are employed by Companion Care Services; meaning they are paid by us. They are fully bonded and insured and covered by workers' compensation. This keeps you protected from any potential liabilities that may arise.

Why would I hire a Companion Care Services caregiver versus a private caregiver for my family?

In a scenario where you hire privately as opposed to using the services of Companion Care Services, you become the employer of that caregiver.  That title as employer does come with a list of responsibilities, here are some of the things you should consider when hiring privately:

  • You are responsible for the processing of all associated state and federal payroll taxes
  • You must either get Workers" Compensation Insurance (or make sure that your private caregiver comes along with it). Otherwise, you would be left liable to pay in full on any claims filed by the caregiver for potential injuries sustained in your home/under your employment.
  • You assume the role of employer and supervisor- meaning you are responsible for the performance of the caregiver and responsible for finding coverage for your loved one in the event your caregiver is unable to come to work
  • You take on the responsibility of conducting a national criminal background check or run the risk of hiring without doing a background check
How do we get started?

Companion Care Services is available by phone 24/7, 650-993-2345.  Give us a call to get started and tell us your needs and set up a FREE Care Assessment.

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